Privacy Policy
Last Updated: September 28, 2026
At Silver Hearth Home Solutions, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of data we collect, how it is used, and the measures we take to ensure its protection, particularly in relation to our SMS messaging programs.
Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website, request an estimate, or communicate with us. This information may include:
- Contact Information: Name, email address, phone number, and physical address.
- Project Details: Information related to your home assessment, home modifications, or other home improvement projects.
- Messaging Data: Records of your SMS communications with us, including opt-in consent and message history.
How We Use Your Information
The information we collect is used to provide and improve our services. Specifically, we use your data to:
- Respond to your inquiries and provide project estimates.
- Communicate with you regarding ongoing projects, scheduling, and updates.
- Send you relevant administrative and service-related notifications.
- Operate our SMS messaging program, providing you with project updates and relevant alerts.
SMS Consent and Data Sharing
We strictly adhere to industry standards and regulations regarding SMS communications, including the Twilio A2P 10DLC Campaign Approval Requirements.
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
SILVER HEARTH HOME SOLUTIONS Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from which you received messages. After you send the SMS message ‘STOP’ to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@silverhearthhomesolutions.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Crucially, we respect your messaging consent:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile information and opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or trade your personal information to third parties. Your data is only shared with trusted service providers who assist us in operating our business (such as our messaging platform provider), and they are strictly bound by confidentiality agreements to use your data solely for the purpose of providing those services.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Your Rights
You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights or have any questions about our privacy practices, please contact us using the information provided below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Silver Hearth Home Solutions
13023 NE HWY 99, STE 7-217
Vancouver, WA 98686
Phone: 360-587-0883
Email: hello@silverhearthhomesolutions.com